Automation Consultant · Operational AI · WhatsApp AI
Operational automation consultant for owner-led businesses. We design, build, and run the systems that handle HR, onboarding, CRM and reporting — so the team stops firefighting admin and starts running the business.
Certified & accredited
01 · Services
Every engagement starts with a discovery — two days inside the business, mapping where time leaks and what a fix actually looks like. Then we build. No lock-in, no rebadged Zapier templates, no agency theatre.
BreatheHR, Xero Payroll and document workflows wired together so new starters, leavers, and contract changes happen without admin chasing forms.
Pipedrive, HubSpot or Monday wired to the inbox, calendar and proposal stack so the sales team stops re-keying leads and chasing notes.
Live dashboards and scheduled reports that pull from finance, ops and CRM — replacing the Sunday-night spreadsheet shuffle.
Branded proposals, contracts and statements of work generated from CRM data — no more copy-pasting last week's deck and hoping nobody notices.
Front-line conversational layers that handle bookings, FAQs and inbound triage — fully scoped, never freelancing on your tone of voice.
For founders who need an operations brain in the room a few days a month — sitting across systems, hiring, finance and the difficult conversations.
"Campbell consultancy has incorporated AI automation for our company, it has revolutionised our business, we now can generate very professional quotes by a click of a button, he has built us a CRM system all linked via AI technology, we are actively working with him on new projects to further improve our company. I highly recommend their service, they are very professional and easy to work with. Irfan Fan Rescue ltd"Google Review
"Before we started working with Campbell Consultancy a year ago our operations were a mess we really needed an automation consultant. Ops were mainly done through a mix of Whatsapp messages and excel. Ben came in and revamped the entire operation and got our systems working together. We have industry leading proposal & report generation, Whatsapp AI Chatbot which essentially does the work of 3 staff members instantly, Fully functional & automated CRM which requires very little management, internal & client portal protected & new client onboarding process which is seamless. Overall I cannot recommend Ben & the team enough. Thanks mate!"Google Review
02 · Recent Work
Named and verified. Every system below is running in production with real users, real volume, and a real business depending on it.
The problem: Fan Rescue had no CRM when we started. Proposals ran through a complex manual PDF template — sent by engineers with no tracking, no follow-up automation, and no visibility once they left the inbox. Quotes went cold and were lost. Twenty years of trading history with London's hospitality sector had never been turned into pipeline.
What we built: We started with Zoho to get cleaning contracts structured, then migrated the full operation onto Monday.com once scope expanded to all services and seamless automation became the priority. Make.com now handles quote extraction, follow-up triggers and calendar sync. A three-template proposal system produces branded PDFs in under two minutes. 496 lapsed Xero contacts were segmented and run through targeted outreach. Google Ads was rebuilt from first principles.
Outcomes
The problem: New hires took 12 days to fully onboard. Payroll re-keyed every change manually. Holiday tracking lived in a shared spreadsheet that two people fought over.
What we built: A connected pipeline — inbound right-to-work, contract generation, BreatheHR record creation, Xero Payroll sync, automated probation review triggers — all running off a single intake form.
Outcomes
03 · Stack
Every tool we use earns its place. No affiliation, no reseller commission — just the stack that works reliably in production.
A 30-minute call. We'll tell you straight whether automation is your bottleneck or whether something else is. No pitch deck.
